Return Policy
# Pharmix Return & Refund Policy
At **Pharmix**, we are committed to providing quality medicines and healthcare products to our customers. Due to the nature of pharmaceutical products, returns and refunds are subject to specific conditions to ensure customer safety and product quality.
### 1. Return Eligibility
Medicines and healthcare products can generally be returned only if:
* The wrong product was delivered.
* The product received is damaged or defective.
* The product is expired or has an issue with its packaging.
* The delivered product does not match the order.
### 2. Non-Returnable Products
For safety and hygiene reasons, opened, used, damaged-by-customer, or tampered pharmaceutical products may not be eligible for return or refund.
### 3. Return Request
Customers should contact **Pharmix customer support as soon as possible after delivery** and provide the order details along with photographs/videos of the product and packaging, if required.
### 4. Verification
All return requests will be reviewed by the Pharmix team. If the request meets our return conditions, we will guide the customer through the return or replacement process.
### 5. Refunds
If a refund is approved, the amount will be processed according to the applicable payment method and may take some time to reflect in the customer's account.
### 6. Wrong or Damaged Product
If you receive a wrong or damaged product, please contact Pharmix before using or opening the product. We may provide a replacement or refund after verification.
### 7. Important Note
Pharmaceutical products should be handled responsibly. Customers should check the product, packaging, expiry date, and other details upon delivery and contact Pharmix immediately if they notice any issue.
**Pharmix reserves the right to review and approve return or refund requests based on product type, condition, applicable laws, and the circumstances of the request.**
**Pharmix — Trusted Medicine Supplier.**
At **Pharmix**, we are committed to providing quality medicines and healthcare products to our customers. Due to the nature of pharmaceutical products, returns and refunds are subject to specific conditions to ensure customer safety and product quality.
### 1. Return Eligibility
Medicines and healthcare products can generally be returned only if:
* The wrong product was delivered.
* The product received is damaged or defective.
* The product is expired or has an issue with its packaging.
* The delivered product does not match the order.
### 2. Non-Returnable Products
For safety and hygiene reasons, opened, used, damaged-by-customer, or tampered pharmaceutical products may not be eligible for return or refund.
### 3. Return Request
Customers should contact **Pharmix customer support as soon as possible after delivery** and provide the order details along with photographs/videos of the product and packaging, if required.
### 4. Verification
All return requests will be reviewed by the Pharmix team. If the request meets our return conditions, we will guide the customer through the return or replacement process.
### 5. Refunds
If a refund is approved, the amount will be processed according to the applicable payment method and may take some time to reflect in the customer's account.
### 6. Wrong or Damaged Product
If you receive a wrong or damaged product, please contact Pharmix before using or opening the product. We may provide a replacement or refund after verification.
### 7. Important Note
Pharmaceutical products should be handled responsibly. Customers should check the product, packaging, expiry date, and other details upon delivery and contact Pharmix immediately if they notice any issue.
**Pharmix reserves the right to review and approve return or refund requests based on product type, condition, applicable laws, and the circumstances of the request.**
**Pharmix — Trusted Medicine Supplier.**